In line with offering premium customer service standards as well as items of high quality standards. All items are inspected thoroughly prior to sending out for all made to order items. For all our made to order bridal gowns, bridesmaids gowns and personalised leather pouches which are made to order there are NO returns accepted for them unless faulty.
For faulty items please contact us and email us at email@example.com with any issues and then we will be able to assist you further
Please note: the postage costs for returning goods are the customer's responsibility and will only be reimbursed in the case of damaged, faulty or incorrectly shipped items. You will also need to provide us with the tracking number for the return postage as proof of delivery & we would recommend sending it by registered post so that it is trackable & traceable.
NO REFUNDS OR RETURNS WILL BE ACCEPTED ON CLEARANCE & SALES OF READY TO WEAR ITEMS or GIFT VOUCHERS.
If you wish to exchange your item that requires an additional payment to be made towards that item, we will notify you of the amount and method of payment.
Please note that ELAVONZA does not have, and cannot access, any financial data linked to our customers therefore we will provide you with the account details or invoice into which the direct/credit card payments are to be made.
Any garments returned to us with makeup/fake tan, unacceptable odour, deodorant stains or any other markings/stains will not be refunded or exchanged.
Any customs charges (overseas customers) are the responsibility of the customer.
ELAVONZA reserve the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
HOW TO RETURN YOUR ORDER
Returned merchandise should include the vendor packaging and be in the original condition as when it was received. Customers will be responsible for shipping and handling charges for any returns/exchanges. ELAVONZA recommends sending return parcels via registered post or trackable post as we are not liable if your return is not received at our address.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Once your order has been received at our head office your return request will be processed and dispatched within 3-5 business days.
For exchanges, please allow 5 business days for delivery unless otherwise specified.
For refunds please allow up to 5 business days for your refund to be processed from the date of your confirmation email stating your refund has been processed if you paid via credit card or Paypal.
We inspect all garments prior to dispatch. We advise customers to contact us immediately if they suspect a fautly item and where possible send an image of the 'fault'.
ELAVONZA will not be held accountable if customers do not check or try on their garments immediately on receipt and return the item within 7 days if there is an issue with the garment. After 7 days of the garment being in the possession of the buyer, ELAVONZA determines that the customer has accepted the item.
Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days.Goods are deemed faulty if:a) the goods are damaged when the customer receives them
Please help us by providing a photo of the defect/fault as well as the front and back of the garment. This will help speed up the returns process. Contact us at firstname.lastname@example.org for faulty items.
b) the goods show a distinct manufacturing fault (ie: there's a hole or torn)
Please note that garments that are damaged as a result of wear and tear are not considered faulty.Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.Once an item has been confirmed as faulty we will process either a refund or exchange.
Please return your merchandise to the following address. ATTN: CUSTOMER CARE. U41/10 Lakewood Avenue, Parkinson Queensland 4115 AUSTRALIA. Please allow 3-5 business days for your return/exchange to be assessed and completed.
Note: Refunds are processed as reversals of the original payment, ie. If paid via credit card / PAYPAL, we will refund to the same credit card / PAYPAL or if paid by Bank Transfer it will be refunded back to your Bank Account.